Refund & Cancellation Policy

1. Overview of Digital Goods

AMPWORK is a downloadable digital software product delivered electronically immediately upon completed payment authorization. Because digital software cannot be physically returned in the traditional sense, this Refund and Cancellation Policy governs the specific conditions under which returns, order cancellations, and refunds are reviewed and executed.

2. 14-Day Refund Guarantee Terms

You are eligible for a 100% full refund if all of the following conditions are met:

1. Timeframe: Your refund request is received in writing at [email protected] within fourteen (14) calendar days from the exact date and time of purchase.
2. Verified Technical Defect: The Software fails to perform its advertised core functions (such as AMP custom domain serving or internal link transformation) on your server due to an internal code defect or irreconcilable environment incompatibility.
3. Support Opportunity: You have submitted a technical support ticket to our engineering team detailing the issue, provided diagnostic server logs or temporary staging access, and our team has been unable to resolve the compatibility defect within five (5) business days.

3. Non-Refundable Circumstances

Refunds will NOT be granted under the following circumstances:

• After 14 Days: Refund requests submitted after fourteen (14) calendar days from the purchase date.
• Change of Mind / Buyer’s Remorse: Deciding that you simply no longer want or need the plugin after completing the purchase and downloading the software package.
• Refusal to Meet System Requirements: Inability to run the plugin due to refusal or failure to provide standard server prerequisites clearly published prior to purchase (specifically: PHP 7.4–8.4 and ionCube Loader 13–14 for encoded tiers).
• Feature Misunderstanding: Requesting features that are not advertised on our official website or documentation.
• Open Source Tier: The Open Source License tier ($999 USD) delivers 100% unencoded, plain-text proprietary source code with irrevocable digital access, and is therefore strictly non-refundable once the source archive has been downloaded.
• Fraudulent Disputes / Chargebacks: Filing an unauthorized payment dispute or chargeback with your bank or card issuer without first contacting our customer support team will result in immediate and permanent revocation of all license keys.

4. Cancellation Policy

AMPWORK licenses are sold on a one-time payment basis with lifetime access:

• No Recurring Subscriptions: There are NO recurring annual, quarterly, or monthly subscription fees. Once purchased, you will never be automatically billed again. Consequently, there is no recurring subscription to cancel.
• Pre-Download Order Cancellation: If you placed an order by mistake and have NOT yet downloaded the software archive or activated the license key, you may request an immediate full cancellation within 24 hours of purchase by contacting [email protected].

5. Refund Processing Timeline & Method

Approved refunds are processed promptly according to the following procedure:

• Submission: Once your refund is approved by our billing department, the refund instruction is immediately submitted to our payment processor.
• Credit Timeline: Banks and credit card issuers typically take between 5 to 10 business days to post the refunded funds back to your original payment card statement.
• Refund Destination: Refunds are credited exclusively to the original payment card or payment account utilized during checkout. We cannot issue refunds via cash, check, or to alternate third-party accounts.
• License Revocation: Upon completion of a refund, the associated license key is permanently deactivated and blacklisted from our update server, and you agree to completely uninstall and delete all copies of the Software from your servers.

6. How to Submit a Refund Request

To request a refund, please send an email to [email protected] containing the following information:

• Email Subject: Refund Request – Order #[Your Order Number]
• Account Email: The email address used during the original checkout.
• Order ID: The transaction ID or invoice number received in your purchase confirmation.
• Technical Description: A detailed explanation of the defect encountered, along with any relevant error logs or support ticket references.